Hotels
Your guest forgot their charger. You already have the answer
A station in the lobby settles the request reception hears most often.
In hotels the problem doesn't happen in the room — it happens outside. The guest heads into the city, leans on maps, translation and the camera all day, and comes back flat. A Chargo station in the lobby lets them take charge with them on the way out and return it on the way back, or at any other station on the network.
Key takeaways
- In hotels the problem happens outside the building, while the guest is out in the city.
- The forgotten charger is one of the most frequent requests at reception.
- A lobby station gets used on the way out, not on the way back.
- Open returns matter especially for a guest who isn't retracing their steps.
- It's a visible service that lifts the hotel's offer without adding work for staff.
The problem
Guests run flat out in the city, not in the room. And the forgotten charger becomes a request at reception.
A lobby station hands them portable charge before they leave, and open returns let them drop it anywhere on the network.
Benefits
What changes in your business
Fewer requests at reception
The borrowed charger, the adapter that never comes back and the "do you have an iPhone one?" stop being front-desk work.
It goes with the guest
They carry the charge into the city — maps, translation, photos — which is exactly where it runs out.
A service people can see
It sits in the lobby, in plain view, and reads as part of what the hotel offers.
It covers hotel events too
Function rooms, conferences and weddings concentrate charging demand into a few hours.
Use cases
- Guests out sightseeing all day who return with nothing left.
- Travellers who arrived without a charger, or with the wrong adapter.
- Conferences and conventions held in the hotel's own function rooms.
- Co-working corners and lobby bars where guests work for a few hours.
The forgotten charger is a front-desk classic
Every front desk has a drawer of orphaned chargers and a mental list of which ones get lent out and which never came back. It's invisible work that eats staff time and rarely ends well: the adapter is wrong, or the guest has to sit in the lobby waiting.
A station changes the shape of it — instead of lending a cable tied to a socket, the guest takes the battery with them.
Guests use their phones more outside than in
There are sockets in the room. The problem is the day out: maps open for hours, translation, camera, bookings and transport. That's where the phone runs down, and that's where a battery earns its place.
Which is why the station belongs on the way out, not tucked into a corridor upstairs.
Events inside the hotel
A conference or convention concentrates hundreds of people using their phones for the agenda, contacts and materials. If the hotel has function rooms, demand on those days spikes and a single small station falls short.
Frequently asked questions
Where should it go in the hotel?
In the lobby, on the way out. Guests need the charge when they leave, not when they get back to the room.
Can guests return it elsewhere?
Yes. Returns are open across the network, which suits someone passing through particularly well.
Is it worth it if the hotel has function rooms?
Yes — and that's where it's worth looking at a higher-capacity format for conference and convention days.
Bring charging to the lobby
Tell us how many rooms you run and whether you host events. That settles the format.